Home / Trust & safety
Trust controls
Trust should come from controls, not promises
Carelivon’s service model is designed to reduce ambiguity around access, approvals, money, vendors and professional responsibilities.
Controls that protect clients and families
01
Approval-first spending
Non-emergency paid work is approved before a vendor is instructed.
02
Task records
Requests, updates, photos and receipts can be linked to the relevant task.
03
Controlled access
Keys and property access should follow written handover and access procedures.
04
No PIN handling
Carelivon does not use customer bank cards, PINs or online banking passwords.
05
Limited authority
Use task-specific permission. Avoid unrestricted powers of attorney.
06
Qualified professionals
Legal, medical, nursing and other regulated work stays with qualified providers.
Recommended launch controls
Operational safeguards to implement
Client controls
- Verified client identity and contact details.
- Written service agreement and emergency contact.
- Property key inventory and access log.
- Pre-agreed spend thresholds.
- Two-step approval for larger third-party payments.
Provider controls
- Vendor identity and basic due diligence.
- Quote and invoice retention.
- No medical representation without licensed provider.
- No legal advice by non-advocates.
- Incident and complaint escalation procedure.
Care, coordinated locally